Refund Policy

Last updated 20 October 2026

Try before you pay: every new account gets 14 days of Standard without a card. If you subscribe and Ouleo is not right for you, you get your money back.

14-day money-back guarantee

• Within 14 days of your first payment for a plan — monthly or yearly — ask for a full refund, no questions asked.
• Within 14 days of an annual renewal, ask for a full refund of that renewal.
• Monthly renewals after the first month are not refunded, but you can cancel at any time and keep the plan until the end of the month you paid for.
• If we remove a feature your paid plan included, or close the Service, we refund the unused part of your prepaid period.

How to ask

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, which handles returns. Use the link in your receipt email from Paddle, visit paddle.net, or write to us at support@ouleo.com and we will arrange it. Refunds go back to the original payment method, usually within 5–10 business days.

Your statutory rights

This policy adds to, and does not limit, your rights under consumer law — including the right of withdrawal for consumers in the European Union and the consumer guarantees under the Australian Consumer Law.